Connect to lifecell with your number

1. Apply for porting the number to lifecell.

   The application can be submitted online on the operator's website or in person in a branded lifecell shop.

   If you are identified by the current operator, you can immediately apply for porting the number to lifecell.

   If you are not identified by the current operator, you can identify yourself in the lifecell network before submitting the application online (using QES or BankID) or visit a lifecell shop for identification and to apply for portability.

   For identification in a lifecell shop and personally applying for the number portability, you need to have an identity document with you and the active number which you want to port.

2. Choose how you would prefer to get a new lifecell SIM card your number will be ported to.

   You can get a new SIM card for free in the nearest lifecell shop or buy any lifecell starter package and enter data of the new SIM card here on the website (online portability). If your phone supports eSIM technology, you can choose eSIM for free during online portability and port your number to it. Find out if my phone supports eSIM.

1. buy any starter package in a supermarket or other points of sale
2. buy online on shop.lifecell.ua Starter packages
3. get it for free in the nearest lifecell shop when your application is approved
4. get a free eSIM if your smartphone supports this technology

1. you applied, and your application was approved by the current operator;
2. you got a new SIM card in the lifecell shop or entered data of any non-activated lifecell SIM card on the website (online portability);
3. you inserted your SIM card into the phone (or preactivated eSIM) at the time selected while applying. Even if you didn't do this last step - your number would be ported anyway at the time selected while applying.

For all subscribers, who use mobile number portability service, the cost of service packages for 4 weeks will be reduced up to 45% lower compared to a usual cost in the next tariff plans: Simple Life, Smart Life, Free Life, Platinum Life, Free Life. Region, Dzvinkiy BEZMEZH, Internet BEZMEZH. More details are on the web site: lifecell.ua.

If you are not identified by the current operator, you can identify yourself in the lifecell network before applying online (using EDS or BankID) or visit a lifecell store for identification and apply submission for the porting.

For identification in the lifecell store and personally submit an application for number portability, you need to have an identity list with you and the active number that you want to port.

1. the identification status is indicated incorrectly when submitting an application;
2. the number is identified to another person;
3. the transfer application contains incomplete or inaccurate data;
4. the provision of services was terminated for reasons stipulated by law (fraud and others).

1. the last number porting was less than 30 days ago;
2. the subscriber has applied for number porting to several mobile operators.

1. If the number porting is denied due to the fact that less than 30 days have passed since last porting, just wait.
2. If the refusal is due to the fact that you submitted application for number porting to several operators, it means that the application has been declined in all cases. Pick lifecell and port your number to it.

To do identification, one of the documents listed below is necessary to be introduced:

1. passport of the citizen of Ukraine;
2. passport of the citizen of Ukraine for travelling abroad;
3. diplomatic passport;
4. service passport of Ukraine;
5. seafarer’s identity certificate;
6. crew member certificate;
7. identity certificate for return to Ukraine;
8. temporary certificate of the citizen of Ukraine;
9. driving license;
10. identity without citizenship to travel abroad;
11. residence permit;
12. permit for permanent/temporary residence;
13. migration card;
14. refugee certificate;
15. refugee travel document;
16. identity of a person who requires additional protection;
17. travel document of the person to whom additional protection is provided;
18. the registration number of Ukraine taxpayer's card.

• impersonal subscriber is a subscriber who receives services without concluding a written contract and has not undergone the identification procedure;
• identified subscriber is a subscriber who receives services without concluding a written contract but has undergone the identification procedure;
• contract subscriber is a subscriber who receives services under the terms of a written contract.

In the world, it is believed that retaining the subscriber's number when changing the operator is a legal right of the consumer and a sign of healthy competition in the telecommunications market. At the moment, this service is available in more than 80 countries.

In Ukraine, people have been waiting for MNP for 9 years. Lots of people worked hard for each of us to finally be able to change the mobile operator quickly, easily, and for free in 2019.

The number is your personal information, and nobody except you has the right to use it. With the advent of MNP in Ukraine, you can finally take away from the operators what should only belong to you.